Privacy Policy

Last Updated: 4 August 2025

1. Introduction

RoMar Holdings Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. We collect and use data to provide and improve our ecommerce services and fulfil our contractual obligations to you.

This policy is issued on behalf of RoMar Holdings Ltd, which is the controller and responsible for your personal data.

2. Brands Covered by This Policy

This privacy policy applies to all brands and product lines operated by RoMar Holdings Ltd and hosted on the romarholdings.co.uk website. This includes, but is not limited to, our kitchen gadget brand:

• Kitch’n Soap (https://romarholdings.co.uk/product/kitchnsoap/)

3. The Types of Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

• Personal Data: Includes your first name, last name, email address, telephone number, billing address, and delivery address.
• Order Data: Includes details about the products you have purchased from us, your transaction history, payment details, and order tracking information.
• Technical Data: Includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

4. How Your Personal Data Is Collected

We use different methods to collect data from and about you, including through:

• Direct interactions: You may give us your Personal and Order Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you purchase a product, create an account on our website, or contact our customer service team.
• Automated technologies or interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.
• Third-party tracking tools: We may receive Technical Data about you from various third parties and public sources such as analytics providers like Google Analytics and advertising networks like Meta Pixel.

5. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To fulfil orders: To process and deliver your order, including managing payments, fees, and charges.
• Customer Service: To manage our relationship with you, which will include notifying you about changes to our terms or privacy policy and responding to your enquiries.
• Email Communications: Where you have given us your explicit consent, we may send you marketing communications about our products, services, and offers. You can withdraw this consent at any time.
• Improving Site Experience: To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.

6. Our Legal Basis for Processing Under GDPR

We process your data based on the following legal grounds under the UK General Data Protection Regulation (GDPR):

• Contract: Processing your data is necessary for the performance of a contract to which you are a party (e.g., to fulfil and deliver your order).
• Consent: We will process your personal data for specific purposes (like sending marketing emails) where you have given us your clear and explicit consent.
• Legitimate Interest: We may process your data where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. For example, for fraud prevention or to analyse website performance.

7. Third Parties Your Data May Be Shared With

We may share your personal data with the parties set out below for the purposes stated in section 5:

• Payment Processors: To securely handle payments for your orders.
• Courier and Delivery Services: To deliver your products to you.
• Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Analytics Providers: Such as Google Analytics, to help us understand website traffic and usage patterns.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

8. How Your Data Is Stored and Protected

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

9. How Long We Retain Your Data

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.

10. Your Legal Rights Under GDPR

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include:

• The right to access: You have the right to request a copy of the personal data we hold about you.
• The right to rectification: You have the right to request that we correct any personal data if it is found to be inaccurate or out of date.
• The right to erasure: You have the right to request that your personal data is erased where it is no longer necessary for us to retain such data.
• The right to object to processing: You have the right to object to our processing of your data where we are relying on a legitimate interest.
• The right to withdraw consent: You have the right to withdraw your consent at any time where we are relying on consent to process your personal data.
• The right to complain: You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

If you wish to exercise any of the rights set out above, please contact us.

11. Contact Information for Data Requests

To exercise your rights or if you have any questions about this privacy policy, please contact our Data Privacy Manager using the details below:

• Full name of legal entity: RoMar Holdings Ltd
• Email address: contact@romarholdings.co.uk

12. Policy Application and Updates

This privacy policy applies to all interactions on the romarholdings.co.uk website and its sub-domains. We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes. This policy was last updated on the date noted at the top of the document.